Frequently Asked Questions
All you may need to know
Ribalto combines an extraordinary level of technical knowledge through the know-how of those who work in the field every day, together with a detailed and accurate selection of the very best brands available on the market.
We always strive to offer the best products at the best price, and we pride ourselves on listening to our customers’ requests, keeping a close relationship with them and, most importantly, understanding and learning from their hunger and desire for knowledge and experimentation.
With over 15,000 items readily available in our spacious and extensive European warehouses and with a very strong logistics centre, we are structured to rapidly deliver your products with maximum efficiency.
Our service does not end with the selection of the best brands and an efficient logistics service but continues with a great attention to customer service and after-sales. Our customer service department is dedicated to support our customers and to guide them in finding the best solutions for their requirements.
Our after-sales department is committed to help find the best available assistance and to answer any after-sales related enquiries.
How do I know the delivery time to my country?
How do I calculate the shipping cost?
I want to add another product to my order. Is that possible
The product I’m interested in is not available. Can I get notified when it will be back in stock?
An item arrived broken. What do I do?
Can I pay with bank transfer?
I have a VAT number and want to pay without tax
I want to place a large quantity order. Do you offer any special discounts above a certain quantity
Why don’t you ship to private consumers in the UK?
Why are shipments sometimes delayed when shipped to Ireland?
Do you ship to the US?
I bought a Blackmagic Design product for which I need assistance
Do you offer assistance on how to use my product?
Still need help?
Please fill the form to get support.
If you need more information, details, technical characteristics of the products, remember that you always have to deal with professionals who are able to answer any type of question and guide you in the technical and use choices.
Fill out the form and you will be contacted as soon as possible.