Terms And Conditions

Terms and Conditions of ribalto.com

These Terms govern:

  • - the use of the website ribalto.com (“the Website”), and
  • - any related contractual or legal relationship between the User and the Owner.

Access to and use of the Website implies full acceptance of these Terms and Conditions. If you do not agree to them, you must refrain from using the Website.

Owner Details
Audio Effetti Srl – Via Manuzio 57A – 16143 Genoa, Italy
Email: [email protected]

1. What Users Should Know at a Glance

  • - Certain provisions apply exclusively to European Consumers (as defined under EU law).
  • - The right of withdrawal applies solely to European Consumers.
  • - Users can be both Consumers and Business Users.
  • - All Users must comply with these Terms regardless of category, unless otherwise specified.

2. Use of the Website

2.1 Terms of Use

Unless specified otherwise, the following terms apply to all visitors and registered Users of the website.

2.2 Eligibility

To use the Website, Users must:

  • - Be of legal age and legally capable of entering into contracts.
  • - Provide accurate and up-to-date information during registration or checkout.
  • - Use the Website in accordance with applicable law and these terms.

3. Registration and Account

3.1 Account Creation

To use the Service Users may register or create a user account, providing all required data or information in a complete and truthful manner.

Users may also use the Service without registering or creating a user account, however, this may cause limited availability of certain features or functions.

Registration is required to access some services, including placing orders. Users agree to:

  • - Provide truthful, complete, and up-to-date information.
  • - Keep login credentials secure and confidential.
  • - Be responsible for all activities under their account.

3.2 Account Limitations

  • - One account per User is allowed unless otherwise authorized.
  • - Sharing of accounts is prohibited.
  • - Accounts created through automated means (bots, scripts) are not permitted.

3.3 Suspension and Termination

Users may terminate their accounts at any time by contacting customer support. The termination does not affect obligations already undertaken or payments due.

The Owner may suspend or delete accounts without notice if Users:

  • - Violate these Terms.
  • - Engage in fraudulent or unlawful activity.
  • - Impair the proper functioning or integrity of the Website.

4. Purchase Process

4.1 Product Information

  • - All products displayed on the Website include detailed descriptions, pricing, and availability. The description can be updated by the Owner due to supplier updates.
  • - Images are for illustrative purposes and may differ from the actual product.
  • - Prices include VAT unless otherwise specified.

4.2 Placing an Order

To place an order, Users must:

  1. Add products to their shopping cart.
  2. Proceed to checkout and confirm billing/shipping details.
  3. Accept these Terms and complete payment.

By clicking ‘Buy’, the customer makes a legally binding commitment to purchase the goods in the shopping basket. An order confirmation email will be sent. This email confirms receipt, not acceptance, of the order.

4.3 Order Acceptance

A contract is only concluded once the Owner confirms product dispatch. The Owner reserves the right to reject or cancel orders at its discretion (e.g., due to unavailability, pricing errors).

In such a case, the customer shall be notified immediately. Any considerations which have already been provided shall be reimbursed without delay. Further claims against the Owner are excluded.

5. Offers and Discounts

The Owner may offer discounts or provide special offers for the purchase of Products. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of this Website.

Offers and discounts are always granted at the Owner’s sole discretion.

Repeated or recurring offers or discounts create no claim/title or right that Users may enforce in the future.

Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last. If an offer or discount is limited by time, the time indications refer to the time zone of the Owner, as indicated in the Owner’s location details in this document, unless otherwise specified.

6. Payment Methods

The Website accepts multiple payment methods, including, but not limited to:

  • - Credit/debit cards
  • - Bank transfers
  • - Digital wallets (such as PayPal)

Payments are processed securely via certified third-party providers. The Owner does not store payment information.

If Users authorise the PayPal feature which allows future purchases, this Website will store an identification code linked to the Users’ PayPal account. This will authorise this Website to automatically process payments for future purchases or recurring instalments of past purchases.

This authorisation can be revoked at any time, either by contacting the Owner or by changing the user settings offered by PayPal.

Unless otherwise agreed in writing, invoices must be paid in full without delay. Orders paid in advance will be shipped upon receipt of payment. For payments by credit card, the actual sum shall be debited when the invoice is issued and the goods are shipped. The total amount shall be reserved on the customer’s credit card as soon as the online order is submitted. Foreign currency payments shall be credited according to our bank statement. The bank fees must be borne by the customer.

Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property.

7. Shipping and Delivery

7.1 Shipping Terms

  • - Products are shipped to the address provided by the User during checkout.
  • - Delivery times and shipping costs vary by location and are displayed before order confirmation. Local taxes, import charges and other eventual import costs are not included and will be charged by the courier directly to the customer.
  • - Orders are processed on working days. Shipping delays may occur due to external circumstances.
  • - No liability is accepted for incidents caused by delays or mishaps of means of transport; claims against carriers are the responsibility of the recipient.
  • - The goods must be thoroughly inspected by the customer or an authorised individual upon receipt in order to detect any transportation damage if the customer is a business. Customers who are businesses must ensure that any transportation and packaging damage detected is confirmed in writing by the carrier upon delivery and reported. We also ask, without legal obligation, that customers who are consumers notify us of any clearly identifiable transportation damage.

7.2 Failed Delivery

The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to any carrier arranged by the User and not offered or recommended by the Owner.

If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action.

Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.

7.2 Risk Transfer

  • - For Consumers, risk passes upon delivery. 
  • - For Business Users, risk transfers upon handover to the courier.
  • - The goods shall travel at the risk and peril of the purchaser even if sold free at destination and even if returned to the seller for any reason whatsoever.

8. Right of Withdrawal (Consumers Only)

8.1 Withdrawal Period

European Consumers have the right to withdraw from the contract within 14 days of receiving the product, without providing any reason. The deadline for withdrawal shall be 14 days from the date on which the customer takes possession of the final goods delivered.

8.2 How to Exercise the Right

To exercise this right, Consumers must:

  • - Notify the right of withdrawal to the Owner by email before the expiry of the deadline.
  • - Return the goods in unused condition, in original packaging, at their own expense.

8.3 Refunds

Upon successful return, the Owner will refund the purchase price (including standard shipping costs) within 14 days, using the same payment method used by the Consumer.

The Owner may withhold the refund until the returned goods are received and inspected.

8.4 Exclusions

The right of withdrawal does not apply in the following cases: 

  • - Delivery of goods that are not prefabricated and have been produced on the basis of a personal choice or according to the customer's specifications, or of goods that have been clearly adapted to the customer's personal requirements.
  • - Delivery of products in used conditions or without their original packaging
  • - Delivery of consumables of any kind.

9. Warranties and Returns

9.1 Legal Warranty

All products are covered by the legal warranty:

  • - New products: 24 months from upon transfer of risk.
  • - Used products: 12 months, unless otherwise agreed.

9.2 Warranty Exclusions

The warranty does not cover:

  • - Normal wear and tear.
  • - Damage caused by misuse, neglect, or unauthorized modifications or improper installation.
  • - Use of unsuitable accessories or changes made to the original parts by the customer
  • - Consumable parts (e.g., batteries, cables) unless defective at delivery.

Warranty claims on the grounds of transportation damage may only be asserted by the customer if the obligation to inspect and report in accordance with paragraph 7. Shipping and Delivery has been fulfilled. This does not apply if the customer is a consumer.

9.3 Return Procedure

To request a return under warranty:

  1. Contact customer service and provide details of the issue.
  2. Return the product as instructed.
  3. The Owner will repair, replace, or refund as appropriate.

10. Limitation of Liability

Within the limits permitted by applicable law, the Owner shall not be liable for:

  • - Indirect or consequential damages.
  • - Business losses, lost profits, or data loss.
  • - Delays or failures caused by force majeure events.

Nothing in these Terms excludes liability for death, personal injury, or fraud.

11. Intellectual Property

All content (text, logos, graphics, product descriptions, images) on this Website is the intellectual property of the Owner or third parties and protected by copyright and trademark laws.

Any unauthorized use, reproduction, or distribution is prohibited.

Through this Website Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

12. Data Protection and Privacy

The processing of personal data is governed by the Privacy Policy, available here. Users are encouraged to review it before using the Website.

13. Final Provisions

  • - These Terms and Conditions shall be governed by and construed in accordance with the Italian law, without prejudice to any mandatory consumer protection laws in the consumer’s country of residence.
  • - Any disputes shall fall under the exclusive jurisdiction of the courts of Genoa, Italy, unless mandatory consumer protection laws provide otherwise.
  • - The Owner reserves the right to modify these Terms at any time. Updates will be posted on the Website.
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